* Capgemini Pune, Maharashtra, India (On-site)
* Full-time · Entry level
About the job
Job Description :
* Provide first line technical support
* talking to clients and computer users to determine the nature of problems
* Answer queries promptly, professionally and knowledgeably on the phone/email/Chat
* Installing and configuring applications, software, systems, networks, printers and scanners
* investigating, diagnosing and solving computer software and hardware faults
* Log all calls received on Salesforce accurately, efficiently and completely
* Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
* Provide timely updates to clients on existing queries.
* Manage and take ownership of the resolution process for all customer related issues
* Ensure the provision of consistently reliable and professional service by utilizing in-depth technical and product knowledge and diagnostic skills
* Develop expertise in the tools/Applications of client products that will lead to shorter resolution times.
* Escalate issues across business technical divisions expediting solutions to complex client queries and provide end to end ownership of client issues